CyberAwe Research Supply is operated by CyberAwe LLC. For order help, email cyberawerrs@yahoo.com or call/text 317-300-4596.
U.S. shipping
Standard U.S. shipping is $15 per order. International shipping is not offered. Orders are subject to availability, payment verification, destination eligibility and acceptance. Submitting an invoice request does not mean payment has been received. Bobby Lawson confirms payment before approving shipment.
Any stated processing or delivery time is an estimate unless expressly guaranteed. Business days exclude weekends and federal holidays. If shipment cannot be made within the stated time, or the applicable deadline when no time was stated, we will contact you about accepting the delay or cancelling for a prompt refund. Tracking will be emailed when available.
Indianapolis local delivery
Local delivery can be arranged directly for $15 within 10 miles of our Indianapolis base. Call or text before ordering to confirm your address, availability and arrangements. Same-day local delivery is available for eligible, confirmed orders placed by 2 PM Indianapolis time. Regular delivery hours are daily, 8 AM to 7 PM. After-hours availability and pricing must be confirmed separately. Local pickup is not available.
Address changes and cancellations
Check your delivery details before ordering. Contact us immediately about a correction or cancellation. We may cancel an order before fulfillment starts, but changes cannot be guaranteed once fulfillment begins. Incorrect addresses may lead to carrier correction or reshipment charges. Refusing a package does not automatically qualify for a refund.
Returns and shipment issues
General returns and exchanges are not accepted. Sales are final after processing and shipment, subject to review of verified shipment issues. A change of mind, ordering the wrong item or dissatisfaction unrelated to a verified shipment issue does not qualify for a return or refund.
Report an incorrect product within five calendar days of confirmed delivery. Contact us promptly about loss, damage, missing items or a package marked delivered that you did not receive. Include your name, order number, order email, what was ordered and received, photographs and available tracking.
Approved claims may be resolved by replacement, reshipment, carrier-claim assistance or a refund, depending on the verified circumstances. Do not send products back without written return instructions. We will provide the return destination when a return is authorized.
Approved refunds
Approved refunds are submitted to the original payment method within five to ten business days. Financial institutions may require additional processing time. Original shipping charges are normally nonrefundable; reimbursement for verified lost, damaged, incorrect or incomplete shipments will be considered during the claim review.